911 Dispatcher: Calm, Critical Calls & Coordinated Response

Emergency Telecommunicator Services; Livingston (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatcher to connect callers with public safety responders in Allons, TN. The role involves handling calls, confirming details, and coordinating police, fire, or medical units per procedures.

Applicants should have strong listening, typing, and communication skills, plus the ability to maintain composure across multiple systems. Training and overtime may apply.

Qualifications

• High school diploma or equivalent required or preferred.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch Systems

Radio operations

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatcher to connect callers with public safety responders in Allons, TN. The role involves handling calls, confirming details, and coordinating police, fire, or medical units per procedures.

Applicants should have strong listening, typing, and communication skills, plus the ability to maintain composure across multiple systems. Training and overtime may apply.