911 Call Taker: Fast-Paced Public Safety Communicator

Public Safety Dispatch Network; Henderson (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in Henderson, TN seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatchers. The role requires following fixed procedures, participating in call-taking training, and supporting a 24/7 operation with rotating shifts.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Some positions may require background checks and certifications on schedule.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call-center roles is helpful but not required.
• Ability to listen carefully, type accurately, and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Henderson, TN seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatchers. The role requires following fixed procedures, participating in call-taking training, and supporting a 24/7 operation with rotating shifts.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Some positions may require background checks and certifications on schedule.