Emergency Call Taker & Dispatcher (Public Safety)

National Public Safety Careers; Alamo (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Alamo, TN. You will handle emergency and non-emergency lines, verify locations and caller information, and follow structured procedures to document details for dispatch.

Training includes language-access resources and pre-arrival instructions. Successful candidates typically complete background checks and required assessments.

Qualifications

• Minimum high school diploma or recognized equivalent.
• Experience in customer service, telephone support or public safety is helpful but not required.
• Strong listening, typing speed and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Customer service

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Alamo, TN. You will handle emergency and non-emergency lines, verify locations and caller information, and follow structured procedures to document details for dispatch.

Training includes language-access resources and pre-arrival instructions. Successful candidates typically complete background checks and required assessments.