Emergency 911 Call Taker - Fast-Paced, Critical Support

Regional 911 Intake Solutions; Florida; On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Palmetto, FL. You will handle incoming emergency and nonemergency lines, verify incident details, and document information for dispatch teams.

This role requires strong listening and typing skills and a calm, methodical approach to emergencies. Successful candidates typically have a high school diploma and may bring customer service or public safety experience.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Palmetto, FL. You will handle incoming emergency and nonemergency lines, verify incident details, and document information for dispatch teams.

This role requires strong listening and typing skills and a calm, methodical approach to emergencies. Successful candidates typically have a high school diploma and may bring customer service or public safety experience.