Emergency 911 Call Taker - Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Emlenton (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in the United States is seeking qualified 911 Call Takers to join the emergency communications team in Emlenton, PA. Call Takers are responsible for handling emergency and nonemergency lines, verifying locations, and collecting critical information to aid responders.

Training and certification are required to obtain applicable credentials. Successful candidates typically possess a high school diploma and demonstrate strong listening, typing, and communication

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in the United States is seeking qualified 911 Call Takers to join the emergency communications team in Emlenton, PA. Call Takers are responsible for handling emergency and nonemergency lines, verifying locations, and collecting critical information to aid responders.

Training and certification are required to obtain applicable credentials. Successful candidates typically possess a high school diploma and demonstrate strong listening, typing, and communication