Emergency Communications Call Taker (24/7)

Regional 911 Intake Solutions; Lloyd (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Lloyd, FL is seeking a qualified 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch. The role requires careful listening, accurate typing, clear verbal communication, and adherence to established procedures.

Training and certifications are provided; candidates may work rotating shifts to cover 24-hour operations. Background checks and eligibility requirements apply to all hires.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Assessments and background checks mandated by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Lloyd, FL is seeking a qualified 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch. The role requires careful listening, accurate typing, clear verbal communication, and adherence to established procedures.

Training and certifications are provided; candidates may work rotating shifts to cover 24-hour operations. Background checks and eligibility requirements apply to all hires.