911 Call Taker: Critical Public Safety Support

Regional 911 Intake Solutions; Bell (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bell, FL is seeking 911 Call Takers to be the first point of contact for emergency communications. You will answer calls, confirm incident locations, and document details to support responders.

A high school diploma or equivalent is commonly required. Strong listening, accurate typing, and clear verbal communication are essential. Dispatch or public safety experience helps, but training and certification are provided.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call-center experience helpful.
• Dispatch or public safety experience not required.
• Strong listening, accurate typing, and clear communication essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Customer service

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Bell, FL is seeking 911 Call Takers to be the first point of contact for emergency communications. You will answer calls, confirm incident locations, and document details to support responders.

A high school diploma or equivalent is commonly required. Strong listening, accurate typing, and clear verbal communication are essential. Dispatch or public safety experience helps, but training and certification are provided.