911 Call Taker: Calm, Critical Dispatch Hero

National Public Safety Careers; Underwood (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Underwood, MN. The positions involve taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training and certification are required for pre-arrival instructions. Candidates should have strong listening, typing, and communication skills, with eligibility checks and background screenings conducted by the hiring agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication needed.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with instruction within training.
• Use language-access resources when needed.
• Provide pre-arrival instructions only after training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Underwood, MN. The positions involve taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training and certification are required for pre-arrival instructions. Candidates should have strong listening, typing, and communication skills, with eligibility checks and background screenings conducted by the hiring agency.