Emergency Call Taker – 24/7 Public Safety Support

Public Safety Dispatch Network; Mount Hope (AL); Presencial; USD 35 000 - 47 000; Tempo integral

Resumo da oferta

Public Safety Dispatch Network in Mount Hope, AL, seeks 911 Call Takers to join a response-focused team. You’ll be the first point of contact in emergencies, gather details, verify locations, and document information for responders.

You may work rotating shifts, nights, weekends, and overtime as needed, with training and certification to ensure calm, accurate handling of calls and essential pre-arrival instructions.

Qualificações

• High school diploma or equivalent required.
• Customer service or call center experience helpful but not always required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Public Safety Dispatch Network in Mount Hope, AL, seeks 911 Call Takers to join a response-focused team. You’ll be the first point of contact in emergencies, gather details, verify locations, and document information for responders.

You may work rotating shifts, nights, weekends, and overtime as needed, with training and certification to ensure calm, accurate handling of calls and essential pre-arrival instructions.