Emergency 911 Call Taker & Dispatcher - Rotating Shifts

Public Safety Dispatch Network; New Paris (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in the United States is seeking a public safety call taker to join our 24/7 operations. You will handle emergency and nonemergency calls, verify locations, and enter data into dispatch software to support responders.

Candidates should have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and clear verbal communication. Training will follow, with certifications required within the stated timeframes.

Qualifications

• Must have a high school diploma or equivalent.
• Excellent listening skills and rapid, accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Calm distressed callers and provide essential instructions.
• Use language-access resources when needed.
• Provide approved pre-arrival instructions within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in the United States is seeking a public safety call taker to join our 24/7 operations. You will handle emergency and nonemergency calls, verify locations, and enter data into dispatch software to support responders.

Candidates should have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and clear verbal communication. Training will follow, with certifications required within the stated timeframes.