Emergency 911 Call Taker & Dispatcher (24/7)

National Public Safety Careers; Rainelle (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Rainelle, WV to handle emergency and non-emergency calls, verify locations, and document details for dispatch coordination. Training and certification govern the scope of pre-arrival instructions.

Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful but not always required. Strong listening and typing skills are essential for success.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful, though not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch personnel.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks a 911 Call Taker in Rainelle, WV to handle emergency and non-emergency calls, verify locations, and document details for dispatch coordination. Training and certification govern the scope of pre-arrival instructions.

Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful but not always required. Strong listening and typing skills are essential for success.