Emergency Dispatch Specialist—24/7 Call Taker

Public Safety Dispatch Network; Valley Head (WV); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is seeking a dedicated Call Taker for its emergency communications team in Valley Head, WV. The role involves handling 911 calls, gathering location and callback data, and ensuring precise information enters dispatch systems.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured protocols. Training and certifications are required before performing pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication and the ability to follow structured procedures are needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Ability to follow procedures

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network is seeking a dedicated Call Taker for its emergency communications team in Valley Head, WV. The role involves handling 911 calls, gathering location and callback data, and ensuring precise information enters dispatch systems.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured protocols. Training and certifications are required before performing pre-arrival instructions.