Emergency 911 Call Taker — Public Safety Career

National Public Safety Careers; Coal Mountain (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Training

Job summary

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Coal Mountain, West Virginia. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening skills, and accurate typing. Training and certification will be provided, with a focus on privacy and protocol adherence.

Qualifications

• High school diploma or equivalent required or helpful.
• Customer service/telephone support background preferred.
• Strong listening comprehension and accurate typing ability.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details accurately into call-processing or dispatch software.
• Forward information promptly to dispatch function.
• Provide pre-arrival instructions within training.

Skills

Customer service

Typing

Listening skills

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Coal Mountain, West Virginia. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Candidates should have a high school diploma or equivalent, strong listening skills, and accurate typing. Training and certification will be provided, with a focus on privacy and protocol adherence.