Emergency 911 Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Walkersville (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Public Safety Dispatch Network in Walkersville, WV seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for responders.

Training and certification determine what you may disclose or instruct before arrivals. Responsibilities include handling emergency and nonemergency lines, entering data into dispatch systems, and coordinating with responders while following established procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and following structured procedures are necessary.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Walkersville, WV seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for responders.

Training and certification determine what you may disclose or instruct before arrivals. Responsibilities include handling emergency and nonemergency lines, entering data into dispatch systems, and coordinating with responders while following established procedures.