Emergency Communications Call Taker — 24/7 Dispatch Support

National Public Safety Careers; Fort Gay (WV); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Gay, WV. You will handle emergency and nonemergency calls, confirm locations, and document information for dispatch teams. Training and certifications are required to perform duties.

Candidates should have strong listening skills, accurate typing, and excellent verbal communication, with the ability to follow structured procedures. Shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or call center experience is helpful.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller info for dispatch
• Use approved questions to identify urgency
• Enter details into call-processing or dispatch software
• Forward incident information to dispatch promptly
• Assist distressed callers with essential instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions within training

Connaissances

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Formation

High school diploma or GED

Outils

Dispatch software

Description du poste

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Gay, WV. You will handle emergency and nonemergency calls, confirm locations, and document information for dispatch teams. Training and certifications are required to perform duties.

Candidates should have strong listening skills, accurate typing, and excellent verbal communication, with the ability to follow structured procedures. Shifts may include nights, weekends, and holidays.