Emergency 911 Call Taker - Start a Life-Saving Career

National Public Safety Careers; Northfork (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker for Northfork, WV. You will handle emergency calls, verify locations and contact details, and document information for responders to ensure timely, accurate dispatch.

Applicants typically need a high school diploma; prior customer service or dispatch exposure helps. Onboarding includes background checks, training, and certifications; compensation varies by appointment type and schedule.

Qualifications

• High school diploma or equivalent required, or recognized equivalent.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service experience

Strong listening

Accurate typing

Education

High school diploma or equivalent

Tools

Call processing software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker for Northfork, WV. You will handle emergency calls, verify locations and contact details, and document information for responders to ensure timely, accurate dispatch.

Applicants typically need a high school diploma; prior customer service or dispatch exposure helps. Onboarding includes background checks, training, and certifications; compensation varies by appointment type and schedule.