Critical 911 Call Taker - 24/7 Public Safety Role

National Public Safety Careers; Falling Waters (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Ongoing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Falling Waters, WV. This role involves handling emergency and nonemergency calls, confirming locations and contact details, and documenting information for dispatch teams.

Training and certifications are required to perform duties and ensure caller safety. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or telephone support experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Falling Waters, WV. This role involves handling emergency and nonemergency calls, confirming locations and contact details, and documenting information for dispatch teams.

Training and certifications are required to perform duties and ensure caller safety. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.