Emergency 911 Call Taker & Dispatcher

National Public Safety Careers; Nordman (ID); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers seeks a dedicated 911 Call Taker in Nordman, ID to handle emergency and nonemergency lines with accuracy and empathy. You will verify locations, gather caller information, and document incidents in dispatch software while adhering to strict procedures and privacy standards.

The role involves rotating shifts, nights, weekends, and overtime as needed, with benefits and ongoing training.

Qualifications

• Strong listening, typing, and verbal communication are required.
• Basic computer and call-processing software familiarity is preferred.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Typing

Listening comprehension

Verbal communication

Formation

High School Diploma or equivalent

Description du poste

National Public Safety Careers seeks a dedicated 911 Call Taker in Nordman, ID to handle emergency and nonemergency lines with accuracy and empathy. You will verify locations, gather caller information, and document incidents in dispatch software while adhering to strict procedures and privacy standards.

The role involves rotating shifts, nights, weekends, and overtime as needed, with benefits and ongoing training.