Emergency 911 Call Taker & Dispatcher - 24/7 Shifts

National Public Safety Careers; Idaho Springs (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a detail-oriented 911 Call Taker in Idaho Springs, CO. You will answer emergency and non-emergency lines, verify locations, and enter information into dispatch software, supporting fast, accurate response.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided, with rotating shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent is required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certification.
• Assist callers and use accessibility resources when needed.
• Maintain caller privacy and confidentiality.

Job description

National Public Safety Careers is seeking a detail-oriented 911 Call Taker in Idaho Springs, CO. You will answer emergency and non-emergency lines, verify locations, and enter information into dispatch software, supporting fast, accurate response.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided, with rotating shifts and potential overtime.