Emergency 911 Call Taker — 24/7 Shifts

Public Safety Dispatch Network; Trenton (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in Trenton, ND. The role focuses on taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Responsibilities include using approved questions to assess urgency and entering data into dispatch software, with training and certifications required. A high school diploma or equivalent is commonly required, with a clear emphasis on accurate communication and calm assistance.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural knowledge

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in Trenton, ND. The role focuses on taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Responsibilities include using approved questions to assess urgency and entering data into dispatch software, with training and certifications required. A high school diploma or equivalent is commonly required, with a clear emphasis on accurate communication and calm assistance.