Emergency 911 Call Taker: Crucial Public Safety Role

Public Safety Dispatch Network; Sardis (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Sardis, Ohio, seeks qualified candidates for 911 Call Taker roles. You will listen to callers, verify locations, document details, and relay information to dispatch teams, following established procedures.

Strong listening, accurate typing, clear spoken communication, and the ability to work within structured guidelines are essential. Training, scheduling flexibility, and opportunities to advance in public safety are provided where available.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Public Safety Dispatch Network in Sardis, Ohio, seeks qualified candidates for 911 Call Taker roles. You will listen to callers, verify locations, document details, and relay information to dispatch teams, following established procedures.

Strong listening, accurate typing, clear spoken communication, and the ability to work within structured guidelines are essential. Training, scheduling flexibility, and opportunities to advance in public safety are provided where available.