Emergency 911 Call Taker — First-Response Communicator

Public Safety Dispatch Network; Sardis (MS); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Sardis, MS to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. The role emphasizes listening, accurate typing, and clear verbal communication, with training and certifications provided.

A high school diploma or equivalent is commonly required; shift work and overtime may be involved. Employees may work rotating shifts including nights, weekends, and holidays, depending on the

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Sardis, MS to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. The role emphasizes listening, accurate typing, and clear verbal communication, with training and certifications provided.

A high school diploma or equivalent is commonly required; shift work and overtime may be involved. Employees may work rotating shifts including nights, weekends, and holidays, depending on the