911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Gloucester Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network in Blackwood, NJ seeks 911 Call Takers to handle emergency and nonemergency calls from a busy communications center. You will verify locations, collect caller information, and relay details to dispatch teams for rapid response.

Ideal candidates have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and ongoing assessments are provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software; forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Typing

Listening

Verbal communication

Customer service

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Blackwood, NJ seeks 911 Call Takers to handle emergency and nonemergency calls from a busy communications center. You will verify locations, collect caller information, and relay details to dispatch teams for rapid response.

Ideal candidates have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures. Training and ongoing assessments are provided.