911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Morristown (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Wharton, NJ. The role involves handling emergency and nonemergency lines, verifying caller details, and documenting information for dispatch teams. Training and certifications are required, with potential shift work and 24/7 operations.

Strong listening, typing, and clear communication are essential, as is following established procedures and privacy requirements. Benefits vary by employer and appointment type.

Qualifications

• High school diploma or equivalent is required.
• Customer service, call center, or public safety experience may help.
• Some vacancies may accept applicants without dispatch experience depending on the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Wharton, NJ. The role involves handling emergency and nonemergency lines, verifying caller details, and documenting information for dispatch teams. Training and certifications are required, with potential shift work and 24/7 operations.

Strong listening, typing, and clear communication are essential, as is following established procedures and privacy requirements. Benefits vary by employer and appointment type.