Emergency Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Flemington (NJ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-Assistance Programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified individuals to join its Flemington, NJ call center as 911 Call Takers. This role involves handling emergency and nonemergency calls, verifying locations and callback details, and documenting information for dispatch teams.

Training, background checks, and certifications are expected as part of the process. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication abilities.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified individuals to join its Flemington, NJ call center as 911 Call Takers. This role involves handling emergency and nonemergency calls, verifying locations and callback details, and documenting information for dispatch teams.

Training, background checks, and certifications are expected as part of the process. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication abilities.