Emergency 911 Call Taker — Start Your Public Safety Career

National Public Safety Careers; Tennessee; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Duck River, TN. Work involves taking emergency calls, verifying incident details, and coordinating with dispatch to ensure rapid response.

Reliable communication, accurate data entry, and the ability to follow established procedures are essential. Training, certification, and access to support services are provided by the employer.

Qualifications

• High school diploma or equivalent required; some agencies accept applicants without dispatch experience.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural following

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Duck River, TN. Work involves taking emergency calls, verifying incident details, and coordinating with dispatch to ensure rapid response.

Reliable communication, accurate data entry, and the ability to follow established procedures are essential. Training, certification, and access to support services are provided by the employer.