Emergency 911 Call Taker - 24/7 Shifts (Ethridge)

Regional 911 Intake Solutions; Ethridge (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Ethridge, TN is seeking 911 Call Takers to interview callers, verify locations, and document critical details for dispatch. This role may involve rotating shifts and exposure to stressful situations in a public safety environment.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the employment package.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Listening

Typing

Communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Ethridge, TN is seeking 911 Call Takers to interview callers, verify locations, and document critical details for dispatch. This role may involve rotating shifts and exposure to stressful situations in a public safety environment.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the employment package.