Emergency Call Taker – 24/7 Public Safety Support

National Public Safety Careers; Tellico Plains (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Tellico Plains, TN. You will handle incoming emergency and nonemergency calls, verify locations, collect caller data, and document details for dispatchers, with training provided as part of employment.

Applicants typically need a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience is helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Tellico Plains, TN. You will handle incoming emergency and nonemergency calls, verify locations, collect caller data, and document details for dispatchers, with training provided as part of employment.

Applicants typically need a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.