Emergency 911 Call Taker - Start a Public Safety Career

National Public Safety Careers; Godwin (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training and certification

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Duck River, TN. You will listen to callers, collect location and callback information, and document details for dispatch professionals. Training and certification are provided.

These roles may involve 24/7 shifts, weekends, and overtime in a fast-paced center. Candidates from diverse backgrounds may progress to additional duties as they gain experience and complete required assessments.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience preferred.
• Ability to follow structured procedures and assess information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear communication

Procedures following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Duck River, TN. You will listen to callers, collect location and callback information, and document details for dispatch professionals. Training and certification are provided.

These roles may involve 24/7 shifts, weekends, and overtime in a fast-paced center. Candidates from diverse backgrounds may progress to additional duties as they gain experience and complete required assessments.