911 Emergency Call Taker - Launch a Public Safety Career

Regional 911 Intake Solutions; Decherd (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals to operate as 911 Call Takers at our Decherd, TN location. You will handle emergency and nonemergency lines, confirming locations, and documenting information to support dispatch teams.

The role emphasizes listening, accurate typing, and clear verbal communication, with training and certifications guiding daily duties. Eligibility and assessment requirements vary by the employing agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service experience

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified individuals to operate as 911 Call Takers at our Decherd, TN location. You will handle emergency and nonemergency lines, confirming locations, and documenting information to support dispatch teams.

The role emphasizes listening, accurate typing, and clear verbal communication, with training and certifications guiding daily duties. Eligibility and assessment requirements vary by the employing agency.