Emergency 911 Call Taker — Start a Critical Public Service

National Public Safety Careers; Ridgely (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker positions in Ridgely, TN. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is beneficial. Roles may require rotating shifts, with training and certifications provided.

Qualifications

• Active listening and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are required.
• Experience in customer service or public safety is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker positions in Ridgely, TN. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is beneficial. Roles may require rotating shifts, with training and certifications provided.