Emergency Call Taker (24/7) - Start Public Safety Career

Public Safety Dispatch Network; Oak Ridge (TN); Sur place; USD 35 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Continuing training

Résumé du poste

Public Safety Dispatch Network in Briceville, TN seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software, contributing to rapid incident response.

Training and certification support ongoing pre-arrival instructions when appropriate. Experience in customer service or public safety is helpful, with assessments and background checks as part of the hiring process.

Qualifications

• High school diploma or equivalent required; some vacancies accept applicants without dispatch experience.
• Strong listening, typing, and clear verbal communication skills essential.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing speed

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Call-processing software

Description du poste

Public Safety Dispatch Network in Briceville, TN seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in dispatch software, contributing to rapid incident response.

Training and certification support ongoing pre-arrival instructions when appropriate. Experience in customer service or public safety is helpful, with assessments and background checks as part of the hiring process.