Emergency 911 Call Taker — Critical Public Safety Roles

Regional 911 Intake Solutions; Houlton (ME); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Houlton, ME seeks 911 Call Takers to initiate emergency responses. You will take calls, verify locations, document details, and coordinate with dispatch teams. Training and certification are required to provide pre-arrival instructions and maintain caller privacy. The role may involve rotating shifts and overtime depending on staffing. Health benefits are typically offered.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Houlton, ME seeks 911 Call Takers to initiate emergency responses. You will take calls, verify locations, document details, and coordinate with dispatch teams. Training and certification are required to provide pre-arrival instructions and maintain caller privacy. The role may involve rotating shifts and overtime depending on staffing. Health benefits are typically offered.