911 Call Taker: Immediate Public Safety Support

Regional 911 Intake Solutions; Whiting (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Whiting, ME seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and support dispatch operations.

Applicants typically hold a high school diploma; prior customer service or public-safety exposure helps. Training and certifications are required, with shift work and rotating schedules common.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public-safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening and typing skills with ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and related lines.
• Confirm incident location and caller information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions within training.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Whiting, ME seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and support dispatch operations.

Applicants typically hold a high school diploma; prior customer service or public-safety exposure helps. Training and certifications are required, with shift work and rotating schedules common.