911 Call Taker — 24/7 Emergency Communications

Regional 911 Intake Solutions; Wilton (ME); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 call takers for East Wilton, ME. You will handle emergency and nonemergency lines, verify locations, and document information to support responders.

The role requires clear listening, accurate typing, and calm, professional communication. Training leads to required certifications and opportunities within emergency communications, with eligibility contingent on background checks and assessments.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication.
• Ability to follow structured procedures and take accurate notes.
• Customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency and nonemergency calls
• Confirm incident location and caller contact details
• Use approved questions to determine urgency
• Enter details into call-processing software
• Forward information to dispatch promptly
• Provide pre-arrival instructions within training

Skills

Listening

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 call takers for East Wilton, ME. You will handle emergency and nonemergency lines, verify locations, and document information to support responders.

The role requires clear listening, accurate typing, and calm, professional communication. Training leads to required certifications and opportunities within emergency communications, with eligibility contingent on background checks and assessments.