911 Call Taker — Save Lives, 24/7 Shifts & Training

Regional 911 Intake Solutions; Bremen (ME); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Bremen, ME. You will handle incoming emergency calls, verify locations, and log information using dispatch software. The role emphasizes accuracy, composure, and clear communication under pressure.

Applicants typically have a high school diploma. Training and assessments will determine eligibility for certifications and pre-arrival instruction responsibilities.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete accurate data entry.
• Prior customer service or public safety experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Bremen, ME. You will handle incoming emergency calls, verify locations, and log information using dispatch software. The role emphasizes accuracy, composure, and clear communication under pressure.

Applicants typically have a high school diploma. Training and assessments will determine eligibility for certifications and pre-arrival instruction responsibilities.