Emergency 911 Call Taker — Critical Public Safety Role

National Public Safety Careers; Marston (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Marston, MO. This role involves handling emergency and non-emergency calls, confirming locations, and entering data into dispatch software. Training is provided for approved procedures and pre-arrival instructions.

Applicants should have a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured processes. Compensation and full-time benefits are determined by the employer.

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Typing

Verbal communication

Procedure follow-through

Education

High School Diploma

Tools

Call-processing software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Marston, MO. This role involves handling emergency and non-emergency calls, confirming locations, and entering data into dispatch software. Training is provided for approved procedures and pre-arrival instructions.

Applicants should have a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured processes. Compensation and full-time benefits are determined by the employer.