Emergency 911 Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Foster (MO); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers seeks dedicated 911 Call Takers for Foster, Missouri. You will listen, assess, and document emergency information while guiding callers and coordinating with responders. The role requires strong listening, clear communication, accurate typing, and the ability to follow standardized procedures.

Training and certifications will be provided. Applicants should be capable of working rotating shifts including nights and weekends; background checks and eligibility

Qualifikationen

• High school diploma required or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety helpful but not required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Structured procedures

Ausbildung

High school diploma

Jobbeschreibung

National Public Safety Careers seeks dedicated 911 Call Takers for Foster, Missouri. You will listen, assess, and document emergency information while guiding callers and coordinating with responders. The role requires strong listening, clear communication, accurate typing, and the ability to follow standardized procedures.

Training and certifications will be provided. Applicants should be capable of working rotating shifts including nights and weekends; background checks and eligibility