911 Call Taker — Critical Public Safety Role

National Public Safety Careers; Urich (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Urich, MO. The role involves taking emergency and non-emergency calls, confirming locations, and entering data into dispatch systems.

Candidates should have strong listening, typing, and communication skills, with the ability to follow structured procedures; background checks and training certifications will apply.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Customer service / telephone support experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide required pre-arrival instructions within training.

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Urich, MO. The role involves taking emergency and non-emergency calls, confirming locations, and entering data into dispatch systems.

Candidates should have strong listening, typing, and communication skills, with the ability to follow structured procedures; background checks and training certifications will apply.