911 Call Taker — Critical Public Safety Communicator

National Public Safety Careers; Farber (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Farber, Missouri. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certification are required for providing pre-arrival instructions and using authorized procedures. Successful candidates will have strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent is required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Active listening

Clear communication

Education

High School Diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Farber, Missouri. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certification are required for providing pre-arrival instructions and using authorized procedures. Successful candidates will have strong listening skills, accurate typing, and clear verbal communication.