Emergency 911 Call Taker – Critical Public Safety Role

National Public Safety Careers; Lineville (IA); Presencial; USD 42 000 - 62 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers seeks a 911 Call Taker in Lineville, IA. You will answer emergency calls, confirm location, and document information for responders.

The role may involve rotating shifts and training/certification requirements. A high school diploma is typically needed, and strong listening, typing, and verbal communication skills are essential. Background checks and assessments are common.

Qualificações

• Employer commonly requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Accurate typing

Verbal communication

Procedural follow-through

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers seeks a 911 Call Taker in Lineville, IA. You will answer emergency calls, confirm location, and document information for responders.

The role may involve rotating shifts and training/certification requirements. A high school diploma is typically needed, and strong listening, typing, and verbal communication skills are essential. Background checks and assessments are common.