911 Call Taker — Critical Public Safety Role

National Public Safety Careers; Castalia (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Castalia, IA. You will handle emergency calls, verify locations and caller information, and document details to support responders as they coordinate emergency actions.

Shift work is common, with cross-training for related dispatch tasks. Strong listening, accurate typing, and clear verbal communication are essential for success. Training and certifications are provided where required.

Qualifications

• High school diploma or equivalent required or preferred depending on vacancy.
• Ability to listen carefully and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential instructions within training.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Castalia, IA. You will handle emergency calls, verify locations and caller information, and document details to support responders as they coordinate emergency actions.

Shift work is common, with cross-training for related dispatch tasks. Strong listening, accurate typing, and clear verbal communication are essential for success. Training and certifications are provided where required.