Emergency 911 Call Taker — Fast-Paced Public Safety Role

National Public Safety Careers; Sioux Center (IA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Training and certifications

Resumo da oferta

National Public Safety Careers seeks 911 Call Takers in Sioux Center, IA to handle emergency and nonemergency lines with care. You will verify locations, collect caller information, and document details for dispatch teams. Training will cover approved procedures and privacy requirements.

Applicants should have a high school diploma or equivalent and strong listening and communication skills. Dispatch experience helps, but is not always required; background checks and assessments may apply.

Qualificações

• High school diploma or recognized equivalent.
• Strong listening skills and ability to follow structured procedures.
• Experience in customer service or dispatch is beneficial but not required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details for dispatch.
• Enter accurate information into call-processing software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification guidelines.
• Maintain caller privacy and confidentiality.

Conhecimentos

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers seeks 911 Call Takers in Sioux Center, IA to handle emergency and nonemergency lines with care. You will verify locations, collect caller information, and document details for dispatch teams. Training will cover approved procedures and privacy requirements.

Applicants should have a high school diploma or equivalent and strong listening and communication skills. Dispatch experience helps, but is not always required; background checks and assessments may apply.