Emergency 911 Call Taker – Start a Vital Public Service

National Public Safety Careers; Dawson Township (IA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Dawson, IA. You will respond to emergency calls, confirm locations, and document information for responders.

Shifts may be rotating, including nights and weekends. Strong listening, accurate typing, and clear verbal communication are essential, with customer service experience helpful. Training and certifications are required by the hiring agency.

Qualifications

• Strong listening comprehension and data-entry accuracy.
• Clear verbal communication and ability to follow procedures.
• Customer service or call-taking experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller callback details.
• Ask focused questions to identify urgency and needs.
• Enter accurate information into dispatch software.
• Forward incident details to the correct dispatch function.
• Provide pre-arrival instructions only as trained.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Dawson, IA. You will respond to emergency calls, confirm locations, and document information for responders.

Shifts may be rotating, including nights and weekends. Strong listening, accurate typing, and clear verbal communication are essential, with customer service experience helpful. Training and certifications are required by the hiring agency.