Emergency Call Taker (24/7 Shifts)

National Public Safety Careers; St. Anthony (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is advertising 911 Call Taker opportunities in Saint Anthony, IA. This role involves handling emergency and non-emergency calls, verifying locations, and documenting details for dispatch teams.

Training and certification enable accurate pre-arrival instructions and effective communication with distressed callers. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers is advertising 911 Call Taker opportunities in Saint Anthony, IA. This role involves handling emergency and non-emergency calls, verifying locations, and documenting details for dispatch teams.

Training and certification enable accurate pre-arrival instructions and effective communication with distressed callers. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.