911 Call Taker — Launch a Critical Public Safety Career

Regional 911 Intake Solutions; Spillville (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Spillville, IA, seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incidents, and document details for dispatch teams.

Applicants should hold a high school diploma or equivalent and demonstrate strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training leads to certifications in a 24-hour operation with rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Spillville, IA, seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incidents, and document details for dispatch teams.

Applicants should hold a high school diploma or equivalent and demonstrate strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training leads to certifications in a 24-hour operation with rotating shifts.