Emergency Call Taker (24/7) — Start a Critical Career

Public Safety Dispatch Network; Titonka (IA); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Titonka, IA seeks 911 Call Takers to answer emergency calls and document details for responders. Training will cover incident verification, location confirmation, and prompt information sharing.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Shifts may include nights, weekends, and overtime with required background checks.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Prior customer service or public safety experience is helpful.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing accuracy

Verbal communication

Formation

High school diploma

Description du poste

Public Safety Dispatch Network in Titonka, IA seeks 911 Call Takers to answer emergency calls and document details for responders. Training will cover incident verification, location confirmation, and prompt information sharing.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Shifts may include nights, weekends, and overtime with required background checks.