Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Dolliver (IA); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks a 911 Call Taker for a role in Dolliver, IA. You will listen to emergencies, confirm locations and contact details, and document information for dispatch teams to coordinate a rapid response.

Role involves 24-hour operations with rotating shifts. Candidates typically need a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures; training and certifications will be provided.

Formación

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Descripción del empleo

National Public Safety Careers seeks a 911 Call Taker for a role in Dolliver, IA. You will listen to emergencies, confirm locations and contact details, and document information for dispatch teams to coordinate a rapid response.

Role involves 24-hour operations with rotating shifts. Candidates typically need a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures; training and certifications will be provided.