911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Berwick (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Berwick, IA. These positions involve taking emergency calls, confirming locations, and entering details into dispatch systems.

Training and certification prep are provided, with the potential for ongoing education and advancement. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful but not always necessary.
• Excellent listening and communication skills essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing software
• Forward incident information to dispatch promptly
• Help distressed callers with essential questions and instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training scope

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Berwick, IA. These positions involve taking emergency calls, confirming locations, and entering details into dispatch systems.

Training and certification prep are provided, with the potential for ongoing education and advancement. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.