Emergency 911 Call Taker: Calm, Critical Response

Regional 911 Intake Solutions; Eagan (MN); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks an experienced 911 Call Taker in Eagan, Minnesota. The role focuses on handling emergency and nonemergency lines, confirming locations, and documenting critical information for dispatch coordination.

Applicants should have a high school diploma or equivalent, with strong listening and communication skills. Training, background checks, and certifications are required, with potential rotating shifts as part of a 24/7 operation.

Qualifications

• High school diploma or equivalent required; prior public safety or dispatch experience is helpful but not mandatory.
• Strong listening, typing, and clear communication are essential for accurate information gathering.
• Ability to follow structured procedures and work under stress is necessary.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance to callers and follow training instructions.

Skills

Listening skills

Accurate typing

Verbal communication

Customer service experience

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks an experienced 911 Call Taker in Eagan, Minnesota. The role focuses on handling emergency and nonemergency lines, confirming locations, and documenting critical information for dispatch coordination.

Applicants should have a high school diploma or equivalent, with strong listening and communication skills. Training, background checks, and certifications are required, with potential rotating shifts as part of a 24/7 operation.